Returns & Exchanges

We truly hope that you love your purchase!  However, if you are not completely in love with your order please feel free to return it within 14 days of receipt.  Items that are returned must be unworn and in their original packaging. Please read our return policy in its entirety.

 
RETURNS

How long do I have to return an item?
  • Returns must be made within 14 days of delivery receipt. The date of receipt is the date indicated by the tracking number.
  • If you receive damaged goods or incorrect merchandise, please notify us within 24 hours of receipt by contacting us.

 

What is eligible for a return?
  • Items are eligible for returns if they are unopened, unaltered, un-worn, un-washed, free of stains and pet hair, makeup, perfume, odors, and still have tags attached.
  • We are unable to accept returns for clothing that has been worn, washed, altered, or missing original tags.  
  • Final sale items are ineligible for returns and exchanges.
  • Items such as intimates, swimwear, and bodysuits are ineligible for returns due to hygiene reason.

 

Final sale items
  • Final sale items are ineligible for returns and exchanges.
  • Items such as intimates, swimwear, and bodysuits are ineligible for returns due to hygiene reason.
  • If we receive a return of any of the above mentioned items, we reserve the right to charge a 50% restocking fee for intimates, swimwear, and bodysuits.

 

What about return shipping?
  • Buyer is fully responsible for return shipping. We will not refund the cost of return shipping.
  • We recommend that you mail your return back to us with insurance to protect against the possibility of loss during transit.  
  • We highly suggest that you purchase a tracking feature for your return package so that you will know when we receive it and track the progress of the shipment back to us.

 

Are original shipping charges refunded?
  • No, original shipping charges are non refundable
  • Taxes, duties, customs fees, and other fees are non refundable

 

How long do returns take?
  • It takes about 3-7 business days to for returns to be processed once the package has been received.
  • Returns are refunded back to the original payment method.
  • If you paid by credit card, please note that your bank may take 3-5 business days to post the return transaction before it appears on your account.

     

    Reserved rights regarding returns
    Mint Wish keeps a history of all customer return activity and will not tolerate fraudulent activity.  Mint Wish reserves the right to refuse returns and charge a restocking fee due to:
    • items are not returned in the original condition as outlined above. 
    • an excessive history exists of frequent returns involving items that have been worn, laundered, altered, damaged, etc.
    • a customer possessing an excessive history of frequent returns which is indicative of "wardrobing."
    • criminal or fraudulent activity.
    • Items returned to Mint Wish which were not from us will immediately be discarded upon receipt and you will not receive a refund.

     

    Wardrobing and history of excessive returns
    • Our customer service team will analyze situations involving a history of excessive returns.  Under these circumstances, a member of the customer protection team will reach out to you to discuss the situation and attempt to resolve the issue.  Based on the facts, it may be deemed that service will be refused moving forward if it is apparent that wardrobing or criminal/fraudulent activity is occurring. Although we do not wish to refuse service to any Mint Wish customer, we may be forced to do so to ensure safety and welfare of all Mint Wish customers. 

     

    EXCHANGES

    • Since we stock small quantities of unique products, we are unable to guarantee that an item you purchased can be exchanged for another size due to availability.  
    • You may create a return and rebuy the item in the correct size

    CREATE YOUR RETURN NOW 

    You will need:
    1. The email you used to place your order
    2. The order number

    Still have questions?  Contact us here.