Shipping

SHIPPING QUESTIONS AND ANSWERS

Below are answers to common questions.  If your question is not answered, feel free to contact us.

WHERE DO YOU SHIP FROM?

  • We ship from California, USA.

    WHEN WILL MY ORDER SHIP?

    • We ship orders Monday-Friday excluding weekends and select holidays.
    • Once we receive your order, we process and ship it out excluding weekends and holidays.  

    PROCESSING TIME

    • All orders are subject to a processing period.   This period may range from 1-3 business days excluding weekends and holiday.

    WHAT CARRIER DO YOU USE?

    • The method of shipping selected for your order will be based on weight and order destination.  We will select the best shipping method for you.
    • Shipping carriers we use are USPS and UPS.
    • Most of the time we will use USPS.
    • Orders over 16 oz will typically be shipped via Priority Mail

    WHAT ARE YOUR SHIPPING RATES?

    • *PROCESSING TIME IS SEPARATE FROM TRANSIT TIME
    • *BELOW IS AN APPROXIMATE ESTIMATION OF TYPICAL SHIPMENT TIME FRAMES
    • The guidelines below are estimate and to be used as a reference.  Transit times may fall outside this guideline.
    DESTINATION METHOD RATE PROCESSING TIME TRANSIT TIME EXPECTED DELIVERY
    USA (orders less than $75) USPS STANDARD   4.99 1-3 Business Days 2-6 Business Days 3-6 Business Days 
    USA (orders $75+) USPS STANDARD FREE!
    1-3 Business Days
    2--6 Business Days
    3-6 Business Days 
    CANADA USPS STANDARD 18.99
    1-3 Business Days
    6-20 Business Days 14-30 Business Days
    CANADA (orders $150+) USPS STANDARD FREE!
    1-3 Business Days
    6-20 Business Days
    14-30 Business Days
    INTERNATIONAL USPS STANDARD 24.99
    1-3 Business Days
    Varies By Country
    Varies By Country
    INTERNATIONAL(Orders $150.00+) USPS STANDARD FREE!
    1-3 Business Days
    Varies By Country
    Varies By Country

     

    HOW DO I KNOW MY PACKAGE HAS SHIPPED?
    • After you place an order, you will receive an automatic email confirming that your order has been created.
    • Once your order has been shipped, you will receive a shipping confirmation emailed to the email address that was provided to us.  It is vital that you provide an accurate email address in order to receive shipping and delivery updates.
    • Please allow 24-48 hours for tracking information to show up.
    • You can track your order at www.usps.com/Track or click on the link provided to you in the shipping confirmation email.

    WHAT DO I DO IF MY ORDER WAS MARKED AS DELIVERED BUT I HAVE NOT RECEIVED IT?

    • Once a package leaves our facility, Mint Wish is not responsible for the package if it gets lost or stolen.  
    • Occasionally, a package may accidentally get scanned as delivered and then show up a few days later when it is actually delivered.
    • Helpful hint: check with your neighbors and people you live with to find out if they saw your package.
    • If you have given us an incorrect shipping address, a package may get rerouted several times and get delayed or it may get returned to us.
    • STEP 1: Look at your tracking information: Sometimes packages will stop tracking, or never track at all but still reach their destination.  Other times there are delays due to weather, incorrect addresses, etc. but it does not mean the package is lost.
    • STEP 2: Ask your neighbors.  Sometimes the mail carrier may accidentally deliver the package to your neighbor or get apartment/unit numbers mixed up. 
    • STEP 3: Ask your mail carrier.  They may remember where they put the package. 
    • STEP 4: Call your local post office.  They are able to get in contact with your mail carrier to find out if they know where they placed your package.
    • STEP 5: Submit a search request with USPS on their website or call USPS for further advice at (800) 275-8777. *Please note, that you must wait until the 7th business day has passed since shipment before you are able to file this search request.

    I ACCIDENTALLY PROVIDED THE WRONG ADDRESS OR MADE A TYPO. 

    • We strive to process orders as quickly as possible to get your order to you.  Due to this, there is a very limited time frame for making address changes.
    • If you realize the address provided contains an error please notify us ASAP through our contact form.

    DO YOU REFUND SHIPPING?

    • Shipping fees are non refundable unless a damaged item was receive.  
    • We practice stringent quality control so items are inspected prior to shipment and should be free from damage.

    WHAT DO I DO IF I RECEIVED A DAMAGED ITEM?

    • If you received a damaged item, please take a clear photo(s) and submit to the customer care team along with a thorough description of the damage.
    • Please use our contact form to file your claim.
    • After inspecting the damage, you will be advised to fill out an RMA (Return Merchandise Authorization Form).
    • You will return the item, along with a completed RMA.
    • Once your returned is received, you will be issued store credit.

    WHAT DAYS DO YOU SHIP ORDERS?

    • WE DO NOT SHIP ON SATURDAYS & SUNDAYS
    • Orders are shipped Monday through Fridays excluding U.S. holidays.
    • We strive to process your orders as quick as possible.  Orders are processed within 24-48 hours on business days.

    2018 Postal Holidays

    • Monday, January 1 New Year’s Day
    • Monday, January 15 Martin Luther King Jr. birthday
    • Monday, February 19 Washington’s Birthday (observed)
    • Monday, May 28 Memorial Day
    • Wednesday, July 4 Independence Day
    • Monday, September 3 Labor Day
    • Monday, October 8 Columbus Day
    • Monday, November 12 Veterans Day (observed)
    • Thursday, November 22 Thanksgiving Day
    • Tuesday, December 25 Christmas Day

        INTERNATIONAL ORDERS: WHY DO I HAVE TO PAY EXTRA TAXES AND FEES?

        • Please note, that custom fees, import taxes, and related charges are the buyer's responsibility. 
        • Mint Wish is not responsible for any fees required to be paid for customs clearance.  Customs may hold your package until all fees are paid.
        • These fees can vary greatly with each country having their own rules and regulations, so please be sure to check with your country's guidelines prior to making a purchase. 
        • Taxes and duties are levied once the package reaches your country.  
        • Keep in mind that customs clearance can take a long time if your shipment is chosen to be inspected.

         

        Contacting USPS

          • If you need to speak to USPS you can reach them at 1 (800) 275-8777