Terms & Refund Policy

 
RETURNS

How long do I have to return an item?
  • Returns must be made within 14 days of delivery receipt. The date of receipt is the date indicated by the tracking number.
  • If you receive damaged goods or incorrect merchandise, please notify us within 24 hours of receipt.

 

How do I start a return?
  • Please contact us at hello@mintwish.com to initiate the return process.
  • When making a return please include the following information so that we can locate your order and begin the return process.
  1. First and last name
  2. Billing and shipping address
  3. Email address
  4. Phone number

 

What is eligible for a return?
  • Items are eligible for returns if they are unopened, unaltered, un-worn, un-washed, free of stains and pet hair, makeup, perfume, and still have tags attached.
  • We are unable to accept returns for clothing that has been worn, washed, altered, or missing original tags.  
  • Final sale items are ineligible for returns and exchanges.

 

What about return shipping?
  • Buyer is fully responsible for return shipping. We will not refund the cost of return shipping.
  • We recommend that you mail your return back to us with insurance to protect against the possibility of loss during transit.  
  • We highly suggest that you purchase a tracking feature for your return package so that you will know when we receive it and track the progress of the shipment back to us.

 

How long do returns take?
  • It takes about 3-7 business days to for returns to be processed.
  • Returns are refunded back to the original payment method.
  • If you paid by credit card, please note that your bank may take 3-5 business days to post the return transaction before it appears on your account.

 

EXCHANGES

  • Since we stock small quantities of unique products, we are unable to guarantee that an item you purchased can be exchanged for another size due to availability.  For this reason, please double check the size and measurements prior to purchase to ensure that you are buying the correct size.  You can always email us at hello@mintwish.com if you have any questions regarding sizes.